Shipping policy

Effective Date: July 2026

1. SHIPPING TERRITORY

MAXXING LLC ships within the United States and Canada. Orders ship domestically from our fulfillment center in your country, so there are no customs charges or import duties. We do not ship to other countries at this time; orders with shipping addresses outside the United States and Canada will not be processed.

2. ORDER PROCESSING

Orders are processed the next business day after payment confirmation. Business days are Monday through Friday, excluding public holidays in the country your order ships from.

Processing time refers to the time it takes to prepare and ship your order, and does not include transit time.

We reserve the right to delay or cancel orders due to inventory availability, payment verification issues, or suspected fraud. If we are unable to ship your order within the stated timeframe, we will notify you with a revised shipping estimate and offer you the option to cancel for a full refund. If your order is cancelled, you will be notified and refunded in full.

3. SHIPPING COSTS AND FREE SHIPPING

We ship orders using reputable third-party carriers, including USPS, UPS, and FedEx. The specific carrier and shipping method available for your order will depend on your location, order size, and weight.

Free standard shipping applies to:

  • All orders of $100 USD or more (or the equivalent in CAD for Canadian orders)
  • All subscription orders, regardless of order value

Subscription orders ship free to all addresses we serve. For one-time orders, free shipping on qualifying orders applies to standard shipping within the contiguous United States and within Canada unless otherwise stated.

For one-time orders under $100, available shipping options and their costs are displayed at checkout, calculated based on your delivery address, package size and weight, and the shipping method you select.

4. ESTIMATED DELIVERY TIMES

Estimated delivery times are provided at checkout and in your shipping confirmation email. Because orders ship domestically from a fulfillment center in your country, the same estimates apply to U.S. and Canadian orders. The following are general estimates and are not guarantees:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (when available)
  • Express/Overnight Shipping: 1–2 business days (when available)

Delivery timelines begin once the order has shipped, not when the order is placed. Actual delivery times may vary based on carrier performance, destination, weather, and other factors outside our control.

5. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number provided to monitor your shipment directly on the carrier's website.

If you do not receive tracking information within 3 business days of placing your order, please contact us at support@trymaxxing.com.

6. SHIPPING DELAYS

MAXXING LLC is not responsible for shipping delays caused by:

  • Carrier delays or service disruptions
  • Weather conditions or natural disasters
  • Customs delays (for territories such as Puerto Rico, U.S. Virgin Islands, Guam, etc.)
  • High-volume periods (holidays, promotional events)
  • Incorrect or incomplete shipping information provided by the customer

If your order is significantly delayed beyond the estimated delivery window, please contact us and we will work with the carrier to locate your shipment.

7. PO BOX AND APO/FPO/DPO ADDRESSES

We ship to PO Boxes and military APO/FPO/DPO addresses via USPS. Please note that delivery to these addresses may take longer than standard estimates. Expedited and express shipping options may not be available for these addresses.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping details at checkout. MAXXING LLC is not responsible for delays, lost shipments, or returned packages caused by incorrect or incomplete addresses.

If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

9. LOST OR DAMAGED SHIPMENTS

If your order arrives damaged, please contact us at support@trymaxxing.com within 7 days of delivery. If your order appears to be lost in transit, contact us within 7 days of the expected delivery date. Please include:

  • Your order number
  • A description of the issue
  • Photos of any damage to the product or packaging

We will investigate the issue with the carrier and offer a replacement, store credit, or refund. Claims submitted beyond these windows may not be eligible for review.

10. SIGNATURE REQUIREMENTS

For orders exceeding a certain value, we may require a signature upon delivery for security purposes. If a signature is required, you will be notified at checkout or via email. If the carrier is unable to obtain a signature, the package may be held at a local facility for pickup.

11. CHANGES TO THIS POLICY

MAXXING LLC reserves the right to modify this Shipping Policy at any time. Updates will be posted on this page with a revised effective date.

12. CONTACT US

For shipping inquiries:

MAXXING LLC
Email: support@trymaxxing.com
Phone: (315) 778-2172
Address: 137 East Main Street, STE 7, Gouverneur, NY 13642